Cancellation & No Show Policy
Cancellations:
If you are unable to keep their appointment, we appreciate a call 24 hours in advance. This allows us to schedule and service other clients.
Canceling an appointment with less than 24 hour notice impacts the opportunity to service other clients. We understand the sudden emergencies of life that require cancellation of your appointment. Therefore we have developed a policy that is sensitive to our clients lives and enforces a policy based on not just one cancellation, but two (2) cancellations.
In the case of two (2) cancellations with less than 24 hour notice, we reserve the right to charge a cancellation fee of 20% of the cost of the scheduled services. We also reserve the right to ask the client to provide a credit card to book future appointments.
No Shows:
More than one (1) No Show will be handled the same as cancellations. We reserve the right to charge a No Show fee of up to 20% of the cost of the scheduled services. We also reserve the right to ask to provide a credit card to book future appointments.